FAQ
Frequently Asked Questions
📦 When will my order ship?
Orders are usually processed and shipped within 3 business days of purchase.
How long does shipping take?
We ship worldwide from various fulfillment centers. Average shipping time is 7 to 20 business days. Tracking will be updated 3–7 days after shipment.
Where can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can also use our Order Tracking Page to check your delivery status.
Can I change my shipping address or order details?
If your order hasn’t shipped yet, we may be able to update your information. Contact us at support@example.com as soon as possible.
🛁 How do I choose the right bathtub size?
Measure your bathroom space and compare with dimensions on our product pages. Contact us for personalized suggestions.
Do I need a professional for bathtub installation?
We recommend hiring a certified contractor for safe and proper installation. DIY installation is possible if you're experienced and follow the provided guide.
What’s the difference between acrylic and cast iron bathtubs?
Acrylic tubs are lightweight and retain heat well. Cast iron tubs are more durable, heavier, and retain heat longer but require more installation support.
How should I clean and maintain the bathtub?
Use mild, non-abrasive cleaners and avoid strong chemicals or scouring pads. Clean regularly to maintain shine and prevent stains.
Do your products come with a warranty?
Yes, all bathtub products include a 1-year warranty against manufacturing defects.
🧼 Can I return or exchange an item?
We accept returns within 14 days of delivery for unused, unopened items. Please refer to our Returns Policy.
Can I request an invoice?
Yes, please leave a note during checkout or contact us to receive an invoice.
Do you offer wholesale or bulk ordering?
Yes, we welcome bulk and project-based orders. Contact sales@example.com for details.
If your question isn’t listed here, please reach out via our Contact Us page — we’re happy to help!