Privacy Policy
Return Policy
Effective Date: May 21, 2025
1. Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-returnable Items
The following items are not eligible for return:
- Used or installed faucets and sanitary ware
- Custom or special-order products
- Gift cards
3. How to Start a Return
To initiate a return, please contact us at faucet2u@outlook.com with your order number and reason for return. Our customer support team will guide you through the process.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent. We recommend using a trackable shipping service or purchasing shipping insurance.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
6. Exchanges
If you need to exchange an item, please follow the return process and place a new order for the correct item.
7. Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and your order number. We will arrange for a replacement or full refund.
Contact Information
- Store: faucet2u
- Email: faucet2u@outlook.com
- Address: No. 398 Haiyun Road, Haimen Street, Jiaojiang District, Taizhou, Zhejiang Province, China